Create with Care - Year Planner
Plan and reflect your way through your year with our yearly planner
182 pages, featuring:
- SMART Goal Planning
- Daily Schedule Tracker
- Wellbeing Tracker
- Challenge and Testimony Tracker
- Creative Prompts
Refund Policy
ourppls Refund & Returns Policy
Effective Date: 19th December 2025
At ourppls, we care deeply about our community and want you to feel confident when purchasing from us. If something isn’t right, we’ll always aim to resolve it fairly.
Eligibility for Returns
We accept returns on physical products purchased through our website under the following conditions:
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Items must be returned within 14 days of receipt
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Products must be unused, unworn, and in their original condition, including original packaging where possible
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Proof of purchase (order number or receipt) is required
Please note: We cannot accept returns for items that show signs of wear, damage, or misuse.
Non-Returnable Items
The following items are non-refundable unless faulty:
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Digital products or downloads
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Sale or discounted items
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Custom-made or personalised items
Faulty or Incorrect Items
If your item arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery. We will offer:
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A full refund
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A replacement (subject to availability)
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Or store credit, depending on your preference
In these cases, return postage costs will be covered by ourppls.
Refund Process
Once your return is received and inspected:
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Approved refunds will be processed within 7–10 working days
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Refunds will be issued to the original payment method
Return Shipping
Customers are responsible for return postage costs unless the item is faulty or incorrect. We recommend using a tracked service, as we cannot be responsible for items lost in transit.
How to Request a Return
Please email info@ourppls.com with:
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Your order number
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Reason for return
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Photos (if the item is faulty or damaged)
Contact Us
If you have any questions about this policy, email us at info@ourppls.com
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