'Mothers Love' Greeting Card
A greeting card depicting themes of love, comfort and intimacy, completed with White envelope
Refund Policy
ourppls Refund & Returns Policy
Effective Date: 19th December 2025
At ourppls, we care deeply about our community and want you to feel confident when purchasing from us. If something isn’t right, we’ll always aim to resolve it fairly.
Eligibility for Returns
We accept returns on physical products purchased through our website under the following conditions:
Items must be returned within 14 days of receipt
Products must be unused, unworn, and in their original condition, including original packaging where possible
Proof of purchase (order number or receipt) is required
Please note: We cannot accept returns for items that show signs of wear, damage, or misuse.
Non-Returnable Items
The following items are non-refundable unless faulty:
Digital products or downloads
Sale or discounted items
Custom-made or personalised items
Faulty or Incorrect Items
If your item arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery. We will offer:
A full refund
A replacement (subject to availability)
Or store credit, depending on your preference
In these cases, return postage costs will be covered by ourppls.
Refund Process
Once your return is received and inspected:
Approved refunds will be processed within 7–10 working days
Refunds will be issued to the original payment method
Return Shipping
Customers are responsible for return postage costs unless the item is faulty or incorrect. We recommend using a tracked service, as we cannot be responsible for items lost in transit.
How to Request a Return
Please email info@ourppls.com with:
Your order number
Reason for return
Photos (if the item is faulty or damaged)
Contact Us
If you have any questions about this policy, email us at info@ourppls.com